GDL OPEN AKRON®.

Frequently Asked Questions

About the event

What time do the doors open?

From October 13 to 20, doors open at 10:00 hrs.
On October 21 and 22 doors open at 12:00 hrs.
On Sunday, October 23, doors open at 13:00 hrs.

What is a session?

A session is considered a set of matches, at least two.
From Monday, October 17 to Saturday, October 22 at the AKRON Stadium there will be two sessions per day, the day session and the evening session. The day session starts in the morning at 11:00 hrs. and the evening session starts at 19:00 hrs. On Sunday 23rd there will be only 1 session.
The Grandstand Caliente manages only one session.

Can pets be admitted?

No, only service animals.

Can food and drink be brought into the premises?

No, food and beverages may not be brought in. There will be a wide variety of food and beverage options within the venue.

How can I volunteer?

There will soon be a volunteer section on the website where information will be provided.

What is the minimum age to attend the event?

3 years old and requires a ticket to enter.

What should I do if I require seating for people with disabilities?

Contact us at + 52 33 3594 4497 or boletos@guadalajaraopen.com.

What happens if it rains during the session?

If it rains during the session the match will be suspended until weather conditions are suitable to continue the match. If weather conditions do not permit the match will be rescheduled.
For further information please refer to the single session weather delay or out of control events policy.

See our policies on climate delay or out-of-control acts in single session.

When is it known which players are participating in the tournament?

The final list is released approximately 2 weeks before the tournament. However, this list can change up to the day before the tournament starts. The best 56 players in the world are coming.

About tickets

Can I upgrade my ticket to another category or stadium?

No, the ticket corresponds only to the stadium and zone purchased.

Can I change my session ticket?

No, tickets are exclusively for the session purchased.

If I buy tickets at the Akron Stadium can I access the Grandstand Caliente?

Yes, exclusively in the Silver zone and as long as there are seats available.

Where can I buy tickets?

If I have tickets for the evening session, can I get in early?

Yes, evening session tickets will be admitted from the opening hours of the complex.

What does my ticket include if I buy on Courts 1 and 2?

Access to Courts 1 and 2, Practice Courts and Fan Zone.

What does my ticket include if I buy at the AKRON Stadium?

Access to your seat in the AKRON Stadium, access to the Silver zone of the Grandstand Caliente if seats are available, to Courts 1 and 2, Practice Courts and the Fan Zone.

What does my ticket include if I buy at the Grandstand Caliente?

Access to your seat in the Grandstand Caliente, Courts 1 and 2, Practice Courts and the Fan Village.

If I buy tickets for Courts 1 and 2, what does it include?

Access to Courts 1 and 2, Practice Courts and Fan Zone.

If I buy tickets at the Grandstand Caliente can I access the Akron Stadium?

No.

What does my ticket include if I buy for the Qualys?

Access to all courts in the complex and to the Fan Village.

If I buy tickets at Akron Stadium can I access the Grandstand Caliente or vice versa?

AKRON Stadium tickets do include access to the Grandstand Caliente, exclusively in the Silver zone, subject to seat availability.
The Grandstand Caliente ticket does not include access to the AKRON Stadium.

Climate delay policies or out-of-control acts in single session.

AKRON STADIUM

If a match is completed or 90 total minutes of play has been played at the Akron Stadium during any session, no exchanges or refunds will be given.

In the event that the session is cancelled without completing a full match or 90 total minutes of play at AKRON Stadium, the owner is entitled to a ticket to reschedule the corresponding session. *Day session games that are rescheduled after 7:00 p.m. at AKRON Stadium will be considered night session games and day session tickets will not be admitted.

STADIUM Grandstand Caliente

If a match is completed or a total of 90 minutes have been played in Grandstand Caliente during any session, no exchanges or refunds will be given.

In the event that the session is cancelled without the completion of a full match or 90 minutes of play in the Grandstand Caliente, the owner is entitled to a ticket for the rescheduling of the corresponding session.

Court 1 and 2

If a match is completed or a total of 90 minutes have been played on Court 1 or Court 2 during any session, no changes or refunds will be given.

In the event that the session is cancelled without the completion of a full match or 90 minutes of play on Court 1 or Court 2, the owner is entitled to a ticket for the rescheduling of the relevant session.

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